Patient Responsibilities and Rights

• I am responsible for keeping appointments and for notifying Cancer Care Northwest within 24 hours of my scheduled appointment if I am unable to keep my appointment; 
• Tell Cancer Care Northwest everything I know about my health;
• Tell Cancer Care Northwest if there are changes in my condition or any new problems or concerns;
• Participate in my care. Provide help in making decisions, follow directions, and accepting responsibility of my choices;
• Follow my treatment plan;
• Let someone know if I don’t understand what I am being told;
• Participate in developing a Care Plan, Advance Directives and Living Will;
• Assist in maintaining a safe, peaceful, and efficient environment; avoiding behaviors that are abusive or threatening;
• Provide new/changed information related to my health insurance to the business office and be prepared to meet my agreed co-pay during my office visit;
• Communicate any temporary/permanent change in my address or telephone number which might hinder contact by Cancer Care Northwest staff;
• Relate my levels of discomfort and/or pain and perceived changes in my pain management to my physician;
• Inform my physician or nurse when I am going to need a prescription refill before my supply is gone;
• Not bring weapons (of any kind) or illegal substances on to Cancer Care Northwest property;

• Full information about my rights and responsibilities as a patient at Cancer Care Northwest;
• To be informed of my care: Receive an explanation of my diagnosis, benefits of treatment, alternatives, recuperation, risks, and an explanation of consequences if treatment is not pursued;
• Choose the type of medical plan which is best suited to my particular situation and work with the physician members within my health care plan;
• Care that is respectful of my cultural, psychosocial, and spiritual preferences;
• Be treated with courtesy, dignity, and respect by all employees of Cancer Care Northwest;
• Be free of physical/mental abuse and/or neglect by all employees of Cancer Care Northwest;
• Reasonable access to interpreter services if you are non-English speaking or have vision, speech, hearing, or cognitive impairments.
• Receive information that I can understand.
• Participate in the development of a care plan, including Advance Directives, Living Wills, and have my own copies;
• Refuse participation in any protocol or aspect of care, including investigational studies, and freely withdraw my previously given consent for further treatment;
• Disclosure of any teaching programs, research, or experimental programs in which the facility is participating;
• Receive professional care without discrimination, regardless of race, color, creed, religion, national origin, sexual orientation/identity, handicap, gender, disability, age, or veteran status;
• Complain or file grievance with Cancer Care Northwest without fear of retaliation or discrimination;
• Confidentiality, privacy, security, complaint resolution and communication regarding treatment of my condition, medical record, and financial information; 
• Access to copies of my medical records, request an amendment to it, and request an accounting of disclosures of it, as permitted by law, by contacting HIM at 509-228-1000;
• Request and receive a detailed description of my bill for services rendered;
• Assistance and consideration in the management of pain as deemed medically appropriate;