(509) 228-1000 WA
(208) 754-3100 ID

Patient Responsibilities and Rights


As a Patient, I have the RESPONSIBILITY to: 
  • I am responsible for keeping appointments and for notifying Cancer Care Northwest within 24 hours of my scheduled appointment if I am unable to keep my appointment; 
  • Tell Cancer Care Northwest everything I know about my health;
  • Tell Cancer Care Northwest if there are changes in my condition or any new problems or concerns;
  • Participate in my care. Provide help in making decisions, follow directions, and accepting responsibility of my choices;
  • Follow my treatment plan;
  • Let someone know if I don’t understand what I am being told;
  • Participate in developing a Care Plan, Advance Directives and Living Will;
  • Assist in maintaining a safe, peaceful, and efficient environment; avoiding behaviors that are abusive or threatening;
  • Provide new/changed information related to my health insurance to the business office and be prepared to meet my agreed co-pay during my office visit;
  • Communicate any temporary/permanent change in my address or telephone number which might hinder contact by Cancer Care Northwest staff;
  • Relate my levels of discomfort and/or pain and perceived changes in my pain management to my physician;
  • Inform my physician or nurse when I am going to need a prescription refill before my supply is gone;
  • Not bring weapons (of any kind) or illegal substances on to Cancer Care Northwest property;
As a Patient, I have the RIGHT to: 
  • Full information about my rights and responsibilities as a patient at Cancer Care Northwest;
  • To be informed of my care: Receive an explanation of my diagnosis, benefits of treatment, alternatives, recuperation, risks, and an explanation of consequences if treatment is not pursued;
  • Choose the type of medical plan which is best suited to my particular situation and work with the physician members within my health care plan;
  • Care that is respectful of my cultural, psychosocial, and spiritual preferences;
  • Be treated with courtesy, dignity, and respect by all employees of Cancer Care Northwest;
  • Be free of physical/mental abuse and/or neglect by all employees of Cancer Care Northwest;
  • Reasonable access to interpreter services if you are non-English speaking or have vision, speech, hearing, or cognitive impairments.
  • Receive information that I can understand.
  • Participate in the development of a care plan, including Advance Directives, Living Wills, and have my own copies;
  • Refuse participation in any protocol or aspect of care, including investigational studies, and freely withdraw my previously given consent for further treatment;
  • Disclosure of any teaching programs, research, or experimental programs in which the facility is participating;
  • Receive professional care without discrimination, regardless of race, color, creed, religion, national origin, sexual orientation/identity, handicap, gender, disability, age, or veteran status;
  • Complain or file grievance with Cancer Care Northwest without fear of retaliation or discrimination;
  • Confidentiality, privacy, security, complaint resolution and communication regarding treatment of my condition, medical record, and financial information; 
  • Access to copies of my medical records, request an amendment to it, and request an accounting of disclosures of it, as permitted by law, by contacting HIM at 509-228-1000;
  • Request and receive a detailed description of my bill for services rendered;
  • Assistance and consideration in the management of pain as deemed medically appropriate;
REV 5.23.23