At this time, all 8 main CCNW clinics are open regular business hours. Our 4 outreach clinics in Colville, Chewelah, Moses Lake and Ritzville are closed until further notice. We recognize the importance of continuing to offer cancer treatment to our patients, and therefore will remain open as long as it remains safe to do so.
Attn Providers: We are also still accepting new patient referrals. Please visit our referral page to find out what we need from you.
At Cancer Care Northwest, we are taking the threat of the Covid-19 virus very seriously. We ask for your understanding as we implement protocols and procedures to help minimize health risks to patients, staff and the community.
MY UPCOMING APPOINTMENT
We ask that patients self-screen for the following symptoms before coming in for an appointment:
- Fever (100.4 or higher)
- Sore throat
- Shortness of breath
If you are a patient and have any of the above symptoms of COVID-19, PLEASE call CCNW at (509) 228-1000 prior to your scheduled appointment so that we can evaluate your symptoms. Please do not “walk-in” to a CCNW clinic for an evaluation of your symptoms.
VISITING OUR CLINICS
Upon arrival, patients can expect to be asked if they are experiencing potential COVID-19 symptoms, and have their temperature taken. At that point, there are three paths:
- Patients may be allowed to proceed with their appointment as usual.
- Patients may be asked to wear a mask and be able to proceed with their scheduled appointment, but will be required to wear the mask throughout the duration of their time at CCNW.
- Patients may be directed to go to an Urgent Care or Emergency Department.
Effective: April 3, 2020
At this time, we strongly encourage no visitors during all future, necessary visits to our facilities. Exceptions to this will continue to be for elderly, handicapped, or patients who need a caregiver or family member to help coordinate their care. We will continue to screen all persons, including any visitors, coming into our facilities for temperature, history of recent exposure or illness in the past 14 days prior to visit. Patients and visitors may be asked to wear a mask in order to proceed with any scheduled appointments, and will be required to wear the mask throughout the duration of their time at CCNW. This precautionary measure is to help keep our patients and staff as safe as possible by eliminating possible exposures.
NEW CHECK-IN PROCESS (RADIATION THERAPY PATIENTS ONLY)
Due to high patient volumes and small waiting rooms, we are kindly asking all patients receiving radiation treatment to please wait in their cars upon arrival. When you arrive, please park, stay in your car, and call us at (509) 228-1750 to let us know you have arrived. Please keep your cell phone readily available, we will call you when we are ready for you to come in for treatment. When you enter the clinic, please check-in at the front desk and then proceed directly to the radiation therapy waiting room.
HOW TO PROTECT YOURSELF
You can reduce your chances of being infected or spreading Covid-19 by taking simple precautions:
- Wash your hands often with soap and water for at least 20 seconds.
- If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth.
- Avoid close contact with people who are sick.
- “Social Distancing” - Avoid large gatherings and maintain a distance of 6 feet from other people.
- Stay home when you are sick.
- Follow CDC’s recommendations for using a face cover:
- Everyone should wear a cloth face cover when they have to go out in public. The cloth face cover is meant to protect other people in case you are infected, even if you do not feel sick.
- Do NOT use a facemask meant for a healthcare worker.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces daily using a regular household cleaner.
For the most up-to-date information, please visit the CDC's 'How to Protect Yourself' webpage.
WHAT PEOPLE WITH CANCER SHOULD KNOW
If you or someone you know has cancer, please visit cancer.gov for helpful information specific to those undergoing cancer treatment.
All of these precautionary measures are to keep our patients, staff and community as safe as possible by eliminating possible exposures. Your health and safety is our number one priority. We appreciate your understanding as we implement these changes.