(509) 228-1000 WA
(208) 754-3100 ID

Coronavirus (COVID-19) Update: Get the latest information on how we’re responding to the novel coronavirus (COVID-19). CLICK HERE »

COVID-19 Update

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At this time, all 8 main CCNW clinics are open regular business hours. Our 4 outreach clinics in Colville, Chewelah, Moses Lake and Ritzville are closed until further notice. We want to ensure that all of our patients continue to receive their cancer treatment during the Covid-19 pandemic, and therefore we have not reduced the operating hours at our main clinics. Our providers are committed to your care, we are in this together.

Attn Providers: We are also still accepting new patient referrals. Please visit our referral page to find out what we need from you.

 

At Cancer Care Northwest, we are taking the threat of the Covid-19 virus very seriously.  We ask for your understanding as we implement protocols and procedures to help minimize health risks to patients, staff and the community. 

 

MY UPCOMING APPOINTMENT 

We ask that patients self-screen for the following symptoms before coming in for an appointment:
 
Most common symptoms include:
  • Fever
  • Dry cough
  • Tiredness
 
Less common symptoms:
  • Aches and pains
  • Sore throat
  • Diarrhea
  • Conjunctivitis
  • Headache
  • Loss of taste or smell
  • a rash on skin, or discoloration of fingers or toes
  • runny nose
  • nausea
 
Serious symptoms:
  • Difficulty breathing or shortness of breath
  • Chest pain or pressure
  • Loss of speech of movement
If you are a patient and have any of the above symptoms of COVID-19, PLEASE call CCNW at (509) 228-1000 prior to your scheduled appointment so that we can evaluate your symptoms. Please do not “walk-in” to a CCNW clinic for an evaluation of your symptoms.
 
 

VISITING OUR CLINICS 

Upon arrival, patients can expect to be asked if they are experiencing potential COVID-19 symptoms, and have their temperature taken. At that point, there are two paths:
 
  1. Patients may be allowed to proceed with their appointment, but will be required to wear the mask throughout the duration of their time at CCNW.
  2. Patients may be directed to go to an Urgent Care, Emergency Department or a Spokane County screening location.
 

VISITOR POLICIES

Updated July 15, 2020
At this time, we strongly encourage no visitors during all future appointments at our facilities.  Special exceptions will be made for the following, who may have 1 visitor accompany them to their appointments:

  1. New patients, for their first appointment only
  2. Elderly
  3. Handicapped
  4. Patients who need a caregiver or family member to help coordinate their care

These visitors are required to please bring their own mask and wear it throughout the duration of their time at CCNW. We have a limited supply of masks and are reserving these for our immunocompromised patients. Also, we will continue to screen all persons, including any visitors, coming into our facilities for temperature, history of recent exposure or illness in the past 14 days prior to visit. These precautionary measures will help to keep our patients and staff as safe as possible by eliminating possible exposures.

 

NEW CHECK-IN PROCESS (RADIATION THERAPY PATIENTS ONLY)

Due to high patient volumes and small waiting rooms, we are kindly asking all patients receiving radiation treatment to please wait in their cars upon arrival. When you arrive, please park, stay in your car, and call us at (509) 228-1750 to let us know you have arrived. Please keep your cell phone readily available, we will call you when we are ready for you to come in for treatment. When you enter the clinic, please check-in at the front desk and then proceed directly to the radiation therapy waiting room.

 

HOW TO PROTECT YOURSELF

You can reduce your chances of being infected or spreading Covid-19 by taking simple precautions: 
 
  • Wash your hands often with soap and water for at least 20 seconds.
    • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick.
  • “Social Distancing” - Avoid large gatherings and maintain a distance of 6 feet from other people.
  • Stay home when you are sick.
  • Follow CDC’s recommendations for using a face cover:
    • Everyone should wear a cloth face cover when they have to go out in public. The cloth face cover is meant to protect other people in case you are infected, even if you do not feel sick.
    • Do NOT use a facemask meant for a healthcare worker.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces daily using a regular household cleaner.

For the most up-to-date information, please visit the CDC's 'How to Protect Yourself' webpage

 

CCNW TREATMENTS AND SERVICES DURING COVID-19

Cancer Care Northwest is here to provide our community with the best cancer treatment, even in a time like this. Our full range of services, including medical, radiation and surgical oncology treatment options and as well as clinical trials are available now. Cancer does not stop for COVID-19, and treatment is essential for our patients. We know that some cancer treatments can be safely delayed, while others cannot. In some situations, it may be more appropriate to reschedule or convert an appointment to a telehealth visit, please know that each appointment is evaluated on an individual basis by the provider and patient. The risk of missing a cancer treatment or medical appointment must be weighed against the possibility of exposing a patient to infection. 

 

WHAT PEOPLE WITH CANCER SHOULD KNOW

If you or someone you know has cancer, please visit cancer.gov for helpful information specific to those undergoing cancer treatment.

 
All of these precautionary measures are to keep our patients, staff and community as safe as possible by eliminating possible exposures. Your health and safety is our number one priority.  We appreciate your understanding as we implement these changes.