You Have the Right to Choose Your Provider and Where You Obtain Your Medications.
There are many rights under both federal and state laws, as well as specific insurance programs, such as Medicare, Medicaid, TRICARE, and commercial and employer health insurance. These rights can help to protect you, and ensure you get the best, timely, and most affordable treatment. At Cancer Care Northwest (CCNW), that is our goal!
To that end, we wanted to make sure you are aware of some of your basic rights as a patient.
Freedom of Choice in Pharmacy: Just like you get to choose your doctor, you get to choose where you fill your prescriptions. Our in-office dispensary is an option if your current pharmacy provider is no longer convenient. Your healthcare provider can provide you with information about available pharmacies and their services, allowing you to make an informed decision based on your preferences and needs.
Access to Information: You have the right to access clear and concise information about your prescription medications, including their uses, potential side effects, dosage instructions, and any available alternatives. This information should empower you to make informed decisions about your healthcare.
Confidentiality and Privacy: Your healthcare provider(s) have an obligation to maintain the confidentiality of your medical information and personal details. Your health information should only be shared with authorized individuals, and your privacy should be respected at all times.
Informed Consent: You have the right to be informed about any proposed changes to your prescription medication, dosage adjustments, or potential substitutions with generic medications. Your provider should explain the reasons for such changes and obtain your informed consent before proceeding.
Comprehensive Care: You deserve comprehensive care that considers your individual healthcare needs and preferences. Your provider should provide support, information, and guidance to help you manage your medications effectively.
Informed Decision-Making: You are responsible for making informed decisions about your choice of where to get your medications and pharmacy services. Take the time to understand the services offered and how they align with your healthcare needs.
Communication: Communicate openly and honestly with the CCNW team, your healthcare provider and pharmacist about your medical history, current medications, allergies, and any concerns you may have. This information is crucial for your safety and well-being.
Medication Adherence: Follow the prescribed medication regimen as instructed by your healthcare provider. If you have any concerns or difficulties with your medications, discuss them with the provider before making any changes.
Respect for Privacy: Respect the privacy and confidentiality of other patients when you are in a healthcare setting. Avoid discussing personal medical information in public spaces.
Engagement in Care: Take an active role in your healthcare by asking questions, seeking clarification, and staying informed about your medications and treatment plan. Your engagement contributes to your overall well-being.
Timely Communication: If you choose to switch pharmacies or have concerns about your pharmacy services, communicate your decision, or concerns promptly to all relevant parties, including your healthcare provider.
Remember that these rights and responsibilities are designed to ensure that you receive the best possible pharmacy care while also being an engaged and responsible participant in your own healthcare journey. If you have any questions or concerns about your pharmacy-related rights and responsibilities, don't hesitate to seek guidance from the CCNW team.
If you have a complaint related to your pharmacy services, medication, or any aspect of your healthcare experience, it's important to address your concerns in a constructive and effective manner. Here's what you can do:
Address the Issue Directly with the CCNW team:
If you have a complaint, start by discussing your concern with the dispensary staff, preferably with the pharmacy manager. They may be able to address your issue immediately or provide an explanation for the situation. The Cancer Care Northwest Pharmacy Director can be reached at 509-228-1000.
Request a Resolution:
If your complaint is not immediately resolved, politely ask what steps will be taken to address the situation. This could include rectifying any errors, providing additional information, or offering compensation if applicable.
Contact Regulatory Authorities:
If your concerns are not addressed at the clinic level, you may contact your state or national medicine regulatory authority. They can provide guidance and may investigate the matter further if necessary.
Seek Additional Assistance:
If you believe your complaint remains unresolved or you're not satisfied with the response, you might consider seeking advice from patient advocacy groups, ombudsman services, or legal professionals specializing in healthcare matters.
